Returns & Warranty Policy

WHAT'S YOUR RETURN POLICY?

For Sun purchases, you may return products with factory defects and any wrong products delivered within seven (7) days of the products' delivery date. Just make sure the product you're returning is still new, unused and with its complete packaging (tag, pouch and plastic bag).

For Optical purchases, please check our warranty policy below

WHAT'S YOUR WARRANTY POLICY?

The warranty for your eyewear is valid for twelve (12) months from the date of store pick-up.

For the duration of those twelve (12) months, the warranty applies to damaged frames at any Sunnies Specs Optical store and sunniesspecs.com. Damage caused by patient mishandling (such as natural wear and tear, lost screws, paint scratches or accidental damage) will not be eligible for exchange.

Upon assessment and approval of our in-house team, the warranty allows for your frame to be exchanged for the exact style and color. If that frame is unavailable, you’re eligible to choose a different style in stock.

The warranty does not accommodate refunds, returns or exchanges for a customer’s change of mind.

The warranty covers complementary replacement of missing screws and nose pads.

The warranty does not extend to replacing missing or misplaced items as well.

For frame only purchases in our retail stores, the warranty extends to exchanges within seven (7) days only provided that the frame is in good condition and is within its complete packaging.
The warranty is valid for a single (1) return within twelve (12) months from the date of store pick-up.

GRADE WARRANTY

You have one (1) month from the date of eyewear redemption to adjust your grade for free. This is upon the assessment of our in-house optometrist. We will have to charge for any adjustments made after this time period.

During the one (1) month of your warranty period, we encourage coordinating for an appointment through our social media platforms or our official email at hello@sunniesspecs.com. Get your eyes re-examined by our doctors, free of charge, if you’re uncomfortable with your lens grade.

The warranty only covers one-time (1) replacement for lenses within the grade warranty period.

If you opt to copy your grade from an older frame (either from Sunnies Specs Optical or another brand), your grade warranty is waived for any future adjustments.

LENS WARRANTY

The warranty on your lenses is valid for six (6) months from the date of purchase on your receipt.

The warranty covers factory defects and any workmanship defects from our lensing lab.

The warranty does not cover damages caused by (and not limited to) any form of mishandling and misuse by the customer, natural wear and tear, crack, scratched off coating or accidental damage.

In claiming your warranty, the lenses will undergo inspection before any exchanges or replacements can be made.

The warranty does not extend to replacing missing or misplaced lenses.

The warranty is only eligible for a one-time (1) lens replacement within the warranty period.

TINTS WARRANTY

Tints by Sunnies Specs Optical coats lenses with UV protection only.

Exposure to prolonged heat may discolor your tinted lenses. Keep away from direct heat to avoid discoloration.

You have one (1) month from date of purchase on your receipt to adjust your tinted lenses. We can only re-apply tints to your lenses from lighter to darker.

Once your lenses are tinted, removing the tint from your lenses is not possible

Upon purchase of Tints by Sunnies Specs Optical, your grade and lens warranties are effectively waived.

Advisable grade for Tints by Sunnies Specs Optical is up to -/+ 3.00 with astigmatism of up to - 2.00

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Services such as basic frame alignment, cleaning, screw replacement, nosepad replacement and nosepad adjustment will always be free––even beyond the one (1) year warranty period for frames and lenses.

All frames and lenses for warranty will be subject to evaluation and assessment by our in-house team and authorized laboratory.

Please do not attempt to repair your frames on your own or with a third party. Your official warranty with Sunnies Specs Optical will be waived if you do so.

I recieved MY ITEM BUT IT'S DAMAGED. IS THAT COVERED BY YOUR WARRANTY?

We're sorry to hear that. Please send us an email at hello@sunniesspecs.com and make sure to include your full name and order number so we can help you resolve the issue quicker.

WHO WILL EVALUATE THE FRAMES/LENSES TO SEE IF IT IS COVERED BY YOUR WARRANTY?

Evaluation of frames/ lenses will be done by our optometrist on duty in the lab before sending out the final order and upon receiving the frame for warranty assessment

HOW LONG DOES IT TAKE FOR A RETURN TO BE PROCESSED?

Your return will be processed once we receive your items.

I returned my order. How do I get a refund?

Your refund will depend on the payment option selected. For COD transactions, refunds will be deposited to a provided bank account. For credit card and PayPal transactions, refunds will be sent back through PayPal. Once we receive your returned package, please allow 3 to 5 business days to process your refund.