Not for you? No

If you are not completely satisfied with your new glasses, you can return them to us within 90 days to receive a full refund. This applies to all the physical products. Reasons include:

  • Dissatisfaction with the weight of the frame, fit, style, color, etc. provided the item does not show signs of use​
  • When you experience discomfort with lens grade and/or lens upgrades​
  • Manufacturing defects​
  • Wrong item received

How to return

Get in touch with our our customer experience team via email with the needed information:

  • Subject Line: Returns [Order ID Number]​
  • Include the following details in your email:​
  • Name​
  • Order Number​
  • Why you’re not happy with your purchase​
  • A photo or video of your order

Once we’ve received your return request, our team will verify your request. Once approved, you’ll receive a gift card code amounting to your original purchase including shipping which you can use to re-order​.

Some exceptions to
the rule

We can’t replace your purchase if the following apply:

  • Damages caused by customer mishandling ​
  • Normal wear and tear ​
  • Losses​
  • Scratched lenses due to wrong storage or mishandling