Not for you? No problem!

If you are not completely satisfied with your new glasses, you can return them to us within 90 days to receive a full refund. This applies to all the physical products. Reasons include:

• Dissatisfaction with the weight of the frame, fit, style, color, etc. provided the item does not show signs of use​
• Discomfort with lens grade and/or lens upgrades after a 1-week adjustment period so long as the prescription given was provided by our resident eye doctors
• Dissatisfaction with the weight of the frame, fit, style, color, etc. provided the item does not show signs of use​
• When you experience discomfort with lens grade and/or lens upgrades​
• Manufacturing defects​
• Wrong item received

How to return

Get in touch with our our customer experience team via email help@sunniesstudios.com with the needed information:

• Subject Line: Returns [Order ID Number]​
  
• Include the following details in your email:​

• Name​
• Order Number​
• Why you’re not happy with your purchase​
• A photo or video of your order

Once we’ve received your return request, our team will verify your request. Once approved, you’ll receive a gift card code amounting to your original purchase including shipping which you can use to re-order​.

Some exceptions to
the rule

We can’t replace your purchase if the following apply:

• Damages caused by customer mishandling ​
• Normal wear and tear ​
• Losses​
• Scratched lenses due to wrong storage or mishandling