Sunnies Guarantee by Sunnies Studios

We're here to bring your vision to life

Exchange Criteria

Eyewear can be exchanged within *1 year if it meets any of the following criteria:

Immediate exchange for correct product

Discomfort with lens grade and/or lens upgrades after a 1-week adjustment period, but reported within 1 month – so long as the prescription given was provided by our resident eye doctors, or an incorrect prescription was applied to lenses

Frames and lens quality issues

Manufacturing Defects

Must not be due to natural wear & tear. All claims are subject to final assessment by the Sunnies Studios team.

Frame quality issues

Incorrect Print
Incorrect Color
Incomplete Parts
Poor Assembly

Incorrect Surface
Incorrect Assembly
Incomplete Structure
Frame Warping

Tarnishing or rusting — must be reported within 6 months

Lens quality issues

Poor or uneven lens coating
Hazy discolored or dark lens
Faulty adaptive lens function
Lens peeling

How to exchange your product

For store and online orders, you may bring products back to any Sunnies Studios store.

In-Store Returns

Bring your products to any Sunnies Studios store with complete packaging and receipt.

Returns made in-store but purchased online also requires customers to send an email to help@sunniesstudios.com with the required information before confirmation to visit the store.

Store exclusions: Department Stores, Island Souvenirs, & Fashion Racks

Online Returns

Process returns via email with our customer experience team

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Subject Line: Returns [Order ID Number]

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Email: help@sunniesstudios.com

Name

Reason for return

Order Number

Photo/Video proof

Once we've received your return request, our team will verify your request. After approval, you'll receive a gift card code amounting to your original purchase including shipping which you can use to re-order on our website.

Terms and Conditions

Terms and conditions may be revised without prior notice.

Waive Claims

Eyewear cannot be exchanged under the Sunnies Guarantee if it falls under any of the following:

Damages caused by customer mishandling or natural wear and tear
Lenses based off existing prescription
Discoloration of frame due to acidic skin
Failure to follow Sunnies Studios team's recommendations regarding the product's usage maintenance and other instructions provided
Anti-Rad frames converted to prescription eyewear
Frame replacement for products marked as final sale

Exchange Policy

We offer a one-time exchange policy in all Sunnies Studios stores and channels which include:

Website
Brand-owned channels

Reminders

Products for return must include packaging and receipt.
Customer is required to top up price differences if replacement pair is of higher value than the original e.g upgrading to a new lens upgrade discounted frame to regular items etc.
If original lenses are unavailable, we will offer the closest variant in stock.
Partial refunds will not be accepted e.g replacement pair is lower than original amount. Customer may add any item from the store to make the replacement amount closer to original purchase amount.

In addition to our Sunnies Guarantee, we offer extra protection for your prescription glasses starting at only PHP 365

Accidental Damage Coverage

With Sunnies 365 Care, your prescription glasses are covered for up to one year against accidental damage from frame to lens, up to the full package price.

You may file multiple claims under Sunnies 365 Care, provided they meet the following criteria:

The eyewear has sustained functional damage that renders it unusable (e.g. frame breakage; lens scratches, bubbling, or peeling).

The damage resulted from an unforeseen or unintended event that occurred beyond the user's control, including but not limited to accidental drops or impact, natural disasters, and extreme environmental exposure.

Additionally, the following are not covered by Sunnies 365 Care:

Intentional damage or damage due to negligence
Damage due to mishandling from non-Sunnies personnel
Cosmetic wear &tear (eyewear still usable)
Lens peeling

Note: Sunnies 365 Care is not applicable to Sun, Anti-Rad Eyewear, or Readers. It is currently only available upon purchasing an prescription glasses package in-store.

How to File a Claim

Because your Sunnies deserve a second chance

All claims will be filed on our partner insurer's online platform. You will need to provide a clear chronology of the incident, photos of the damaged eyewear, and any other supporting documents.

Once submitted, you may visit a participating Sunnies Studios store, where our staff will assess your eyewear and claim based on the policy's terms. Repairs will also be processed in-store. Excluding department stores and airport stores.

Coverage Breakdown

Claims that meet our coverage criteria will result in the repair of damaged parts by replacement with new components ensuring the eyewear is restored to functional condition.
The total insured amount will be based on the final purchase price of the eyewear. In the event that a claim exceeds the remaining balance of your coverage you will be responsible for paying the excess amount.

Lifetime Upkeep of Frames

We do what we can to make customers' products feel good as new. Customers may visit any Sunnies Studios store and have their eyewear repaired for free!