Returns, Exchanges & Warranty Policy
WHAT'S YOUR RETURN POLICY?
We only accept returns or refunds for products with factory defects or any wrong items delivered.
HOW DO I RETURN AND/OR EXCHANGE DAMAGED ITEMS?
We're sorry to hear that! You can exchange items with factory defects. Just hit us up by clicking the "HELP" button, fill out the details, and we'll make sure you get the product in perfect condition.
HOW DO I RETURN AND/OR EXCHANGE WRONG ITEMS?
We're sorry for the oversight! Hit us up by clicking the "HELP" button, fill out the details, and we'll make sure to get it right this time.
CAN I HAVE AN ITEM EXCHANGED IF I CHANGE MY MIND?
Sorry, but we only do returns and refunds for products with factory defects or any wrong items delivered.
HOW LONG DOES IT TAKE FOR A RETURN TO BE PROCESSED?
We'll process your refund once we've verified the mistake and/or defect on the order.
WHAT'S YOUR WARRANTY POLICY?
Our warranty only covers products with factory defects. You can have these damaged products exchanged upon assessment of our team.
Should the exact frame be unavailable, don't worry—you are eligible to choose a different style in stock.
If your optical frame doesn't come with complementary replacement screws and nose pads, our warranty covers that, too.
WHO WILL EVALUATE THE FRAMES/LENSES TO SEE IF IT IS COVERED BY YOUR WARRANTY?
Evaluation of frames/ lenses will be done by our optometrist on duty in the lab before sending out the final order and upon receiving the frame for warranty assessment